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    We want our customers to love their purchases. That is why we offer a 100% satisfaction guarantee on all items. Our satisfaction guarantee welcomes exchanges within 14 days of receiving the purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

    To be eligible for an exchange, all items must be returned in their original condition, unworn, unwashed with all tags still attached. Your item must be shipped back to us unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to deny a return if the items are worn, damaged, soiled, stains (make-up, fake tan) or altered in any way. 

    We do not accept returns on sale items. We do not accept returns on earrings or undergarments (bras/underwear/swimwear) for sanitary reasons. These garment/s won't be accepted and they will be returned to sender. You will be notified via email if your returned item is not suitable for a online store credit. 

    Your returned item must be accompanied by a copy of the order confirmation that we sent you when you made your order. Please make sure to send in your return request first here:

    CLICK HERE TO MAKE A RETURN REQUEST

    RETURN SHIPPING

    The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by ZIMZALI will not be issued a online store credit. We also recommend that customers ask for proof of postage at the time of posting returned items. 

    1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

    2. Go to local post office, or another courier, to ship the package. To return your product, you should mail your product to: 

    ZIMZALI
    PO Box CP255
    Condell Park, New South Wales, 2200, AU

    3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.

    4. You will receive a email as soon as we received your items, and when return is approved.

     

    EXCHANGES

    If you require a replacement size, colour or alternative item/s, please email our info@zimzali.com team for an exchange. However if the exchange item/s is not available. We will issue you a Online Voucher.

     

    SALE  & PROMOTION ITEMS

    Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items or if you change your mind, so please choose carefully. This includes a change of mind with regards to colour, size and fit. 

     

    INCORRECT ORDER & FAULTIES

    If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at info@zimzali.com please ensure that the word 'INCORRECT ORDER' or 'FAULTY' is included in your Subject line and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

    We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Please note that the goods are your responsibility until they reach the warehouse.

    Shipping is non-refundable except in cases where we may have made an error. 

    FAULTY ITEMS
    We are sincerely sorry to hear that there was a manufacturing fault with your garment! Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control. All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. 
We are happy to replace, repair, or exchange goods in the case of a manufacturing fault. 

    Please email info@zimzali.com with photos of your faulty item, your order number & full name. Our team will inspect the garment and if available, a replacement or a credit voucher will be issue immediately.

    Shipping is non-refundable except in cases where we may have made an error.