Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.
Please note, delays may occur during promotional periods. We cannot be responsible for delays incurred by our shipping couriers or any other circumstances beyond our control.
SHIPPING ON ALL ORDERS
Orders placed on a weekend will not be processed until the next business day. Once your order has been dispatched you will receive an Order Confirmation.
In the unlikely event that you have not received your parcel within 14 business days of your order being dispatched please contact us at firstname.lastname@example.org or fill in our Contact form and we can look into your order for you. Please note that we cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by the courier company.
If you have not received your items within 5 business days of making your order please email customer care at email@example.com with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your local post office for collection.
STANDARD INTERNATIONAL SHIPPING
We charge a flat rate $15AUD Standard International Delivery on all orders.
We use Australia Post International shipping services that have a 9-21 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.
AUTHORITY TO LEAVE
Please ensure you provide a delivery address that is open during business hours (preferably a business address) to ensure the safe delivery of your parcel. Where a delivery is attempted and no one is available to accept the parcel, your parcel will be left in a secure location. Please note we cannot be responsible for any lost or stolen parcels once they have been dispatched by us.
TAXES AND DUTIES
Please note that product costs and delivery fees do not include possible taxes and duties which may be applied by customs or postal authorities in the country of delivery. All payments of taxes and duties are the sole responsibility of the purchaser. For more information on what duties and taxes may be payable by you prior to the release of your parcel, we recommend checking your local customs website.
Please note, estimated delivery times do not include customs delays or where parcels are held by customs officials. In the unlikely event that you have not received your parcel within the delivery time estimated by the courier and you have not been in contact with the Courier regarding your delivery, please email us at firstname.lastname@example.org or fill in our Contact form and we will investigate your delivery on your behalf.
CHANGES TO ORDERS
We are unable to make changes to orders once they have been placed. We are not able to combine orders or change items on an order. This also includes pre-order styles.
SHIPPING DELAYS - SALE PERIODS
Due to the large number of orders received during sale and promotional periods, please allow an additional 10 business days for the dispatch of your order during these times. Where promotions are run on public holidays, your order will be processed within 1-14 business days of the first business day after the public holiday.